Dispatcher

Transportation · Indianapolis, Indiana
Department Transportation
Employment Type Full time
Minimum Experience Mid-level
Compensation $45,000-$50,000

Job Summary: Responsible for communicating with the driving fleet to meet expectations of
the company’s goals and its customers through employee supervision, logistics, customer
service, reporting and recording duties.


Key Areas of Accountability:


Employee Supervision


  • Responsible for supervising assigned commercial truck drivers which includes
    providing coaching and guidance as necessary.
  • Responsible for monitoring and providing feedback to drivers based on performance,
    in conjunction with the Logistics Operations Manager and Human Resources.
  • Responsible for determining staffing demands and schedules appropriately to ensure
    that all customer needs are met without fail. 
  • Responsible for answering, and promptly responding to, after hours and weekend communications.


Logistics 


  • Responsible for proactively planning loads and routes for pickups and deliveries
    according to customer requests and in compliance with DOT regulations and
    company policies. 
  • Responsible for understanding and reviewing daily logs and communicating any
    problems associated with the logs to Logistics Operations Manager and the driver
    when necessary. Must also be able to understand DOT regulations concerning
    Tractor/Trailer axle weights and any safety issues.
  • Responsible for communicating with customers regularly to book orders and schedule
    routes appropriately. 
  • Responsible for making sure that customers are provided with BOLS, PODS, ETAS
    and whatever else is needed in a timely manner. 
  • Responsible for proactively seeking new opportunities for company growth and
    development. 


Customer Service 


  • Responsible for receiving incoming phone calls, making phone calls, and other forms
    of communication with customers and vendors. 
  • Responsible for handling and resolving customer issues and concerns and for
    reporting to the appropriate supervisor as necessary. 
  • Responsible for working as a team with supervisors, co-workers, employees, clients
    and other persons as necessary to enhance the overall efficiency of daily operations.
  • Responsible for maintaining courtesy and professionalism during all interactions with
    the organization’s personnel, clients and other contacts. 


Reporting and Recording 


  • Responsible for recording, maintaining and executing data related to each day’s work
    such as load planning data in logistics systems in a timely manner. 
  • Responsible for immediately reporting to Safety and the Logistics Operations.
    Manager any incidents, accidents, log violations or any other actions that may hinder
    the integrity of Perfect Transportation. 
  • Responsible for recording and reporting other information as necessary.



Minimum Job Qualifications:


  • Education and Licensure:  High school diploma or equivalent is required. An associate’s
    degree or two or more years of college is preferred.
  • Work Experience:  At least three years of dispatch and/or logistics experience is required.
    Must have a strong understanding of DOT and FMCSA regulations. Must have knowledge of
    electronic logging and satellite truck communications along with a strong understanding of
    geographic distances. Must have experience working with MS Office (Word, Excel, Outlook, Teams, CRM Dynamics)
    and computerized logistics software, preferably TMW Logistics Software. This position also
    requires organizational skills, the capability to adhere to deadlines, and the ability to handle
    pressure and high stress peaks effectively. The ability to communicate, both verbally and
    written, clearly and concisely and interact effectively at all levels across the organization and
    customer base is required. Brokerage experience and experience with planning loads to
    optimize fleet performance is preferred.
  • Working Conditions:  Work is performed in a controlled office setting. Must have the ability
    to sit and stand in the same position for prolonged periods of time. Must have the ability to
    handle stressful situations and able to successfully communicate any problems to your
    immediate supervisor.
  • Equipment Operated:  phone, computer, printer/scanner/copier/fax machine, and other
    office equipment. Also operates TMW Logistics Software  and additional computer software
    programs.


Characteristics, Skills and Abilities:


  • Teamwork:  The degree to which the employee works effectively with teams, work
    groups, or those outside formal lines of authority in order to accomplish assignments
    or goals; takes action that respects the needs and contributions of others.
  • Planning and Organization:  The degree to which the employee establishes a course
    of action for himself or herself in order to accomplish assignments or goals.
  • Judgment:  The degree to which the employee is able to develop alternative courses
    of action and make decisions that are based on logical assumptions and that reflect
    factual information. 
  • Oral Communication:  The degree to which the employee is able to verbally express
    ideas and/or convey information clearly and effectively in one on one or group
    situations. 
  • Problem Solving:  The degree to which the employee is able to secure relevant
    information, compare and contrast data from a number of different sources, identify
    key issues and their relationships as well as their impact on situations or problems. In
    addition, determine alternative courses of action that will have a positive effect.

Contact our team today to learn how you can become a driver for Perfect Transportation.


Text, Call or Email


hr@perfectpallets.com


(317) 727-4699


Perfect Pallets, Inc. | Perfect Transportation, LLC is an EEO d/m/f/v

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  • Location
    Indianapolis, Indiana
  • Department
    Transportation
  • Employment Type
    Full time
  • Minimum Experience
    Mid-level
  • Compensation
    $45,000-$50,000